Intelligent parsing
Transcribe, separate, and interpret multi-format voice and text into conversation records ready for QA.
AI Sales & Service QA is an AI agent product from DeepZero. Four AI agents connect omnichannel voice and text, complete parsing, QA, insight, and presentation, and route issues and recommendations to the right teams, so customer conversations move from spotting problems to follow-up, continuously supporting service standards and operational adjustments.
Not just speech-to-text. Four AI agents continuously parse conversations, run automated QA, generate insights, and present results, then drive handling through issue routing and follow-up recommendations.
Four AI agents collaborate around the same quality-management goal, taking omnichannel customer conversations from parsing through QA, insight, and action follow-up.
Transcribe, separate, and interpret multi-format voice and text into conversation records ready for QA.
Check conversations against service standards, identify execution issues, prohibited scripts, and emotion shifts, and complete labeling.
Extract customer needs, concerns, and emotional tendency, and form issue insights and targeted follow-up recommendations.
Present QA data, customer insights, and team performance through dashboards and reports, supporting issue routing and follow-up.
Start with a product demo. See how four AI agents turn customer conversations into quality issues, insights, and follow-up actions.