Plenty of reports, no conclusions
Dashboards, word clouds, sentiment curves—everything is there. What to change and what to do still has to be analyzed from scratch.
DeepZero · AI VOC Insight & Decision System
Turn every authentic user voice
Turn every authentic user voice
into an actionable business move
DeepVOC collects authentic voice of the customer from public channels, private domains, and inside the enterprise. AI agents drive richer tagging, multidimensional insight, traceability, and action. We do not deliver reports. We deliver results.
The VOC tool you bought only bought you hundreds of reports
If tagging is wrong, insight is wrong
It cannot even catch irony like “waited half an hour—so efficient.” Wrong tags feed wrong conclusions.
You see a conclusion, but cannot find the root
A number sits there, but you do not know which comment it came from or how it was calculated. You cannot trust it, let alone act on it.
Problems stop at the report
Complaints and negative reviews are visible, but nobody is assigned, nobody follows up. The voice dies in a spreadsheet.
Real data + AI tagging:
a reliable data foundation
- Gather authentic voice from social media, e-commerce, customer service, research, and more
- Fixed taxonomy plus AI discovery of new tags—the system keeps evolving
- Multi-algorithm, multi-model validation; tagging accuracy above 90%
Multidimensional intelligent insight, with decision recommendations you can act on
The same body of user voice, viewed from product, user, operations, and innovation—each with strengths, weaknesses, and recommended actions.
AI assistant:
dig deeper, trace the source, know the why
- Follow up in natural language, like a conversation
- Every number traces back to real user quotes
- Not a black box that spits conclusions—voice you can verify and dare to use for decisions
Intelligent tickets:
auto-dispatch, then act
- When negative volume hits a threshold, preset rules fire automatically
- Tickets are generated and assigned to the right store / department
- Tickets link to the real data source; handling is fully traceable
Agentic VOC, driven by AI agents
Five core Agents, each with a job, taking customer voice from insight all the way to action.
Smart Tagging Agent
Large-scale, multi-level auto-tagging; the taxonomy evolves dynamically
Insight Agent
Direct conclusions from product, user, operations, and innovation views
Copilot Discovery Agent
Conversational follow-up; every conclusion traces to real quotes
Ticket Agent
Auto-generate tickets by rule and drive business action
Report Agent
Combine the four insights into a report in one click
Every insight comes from real user quotes
Deduplicated, commercial posts removed, low quality filtered. When the source is real, tags are accurate, and content is traceable, VOC conclusions can be trusted and used to decide.
Authentic
Three kinds of authentic customer voice—external, internal, and research—enter analysis only after deduplication, commercial-post removal, and quality filtering.
Traceable
Every conclusion and every number links back to the original corpus segment. You can see it and check it.
Decision-ready
AI analyzes and interprets; it does not invent. For the first time, VOC conclusions can actually be used to decide.
Make every comment count
Case 1
We used to hunt for issues across tens of thousands of comments. Now the system tells us where the problem is and automatically links it to the specific store. This system has shortened the cycle from finding a problem to fixing it.
Yujian Xiaomian · Head of IT, Ma Songyan
Case 2
70% → 95%
A leading dairy brand used multi-algorithm, multi-model tagging to raise tagging accuracy from about 70% to 95%, supporting a million-scale corpus and a four-level taxonomy, and completing a full VOC system switchover.
A leading dairy brand · VOC project
